1. Reservation Process

   - To book an apartment, guests must provide a valid credit card for guarantee purposes. Reservations can be made through our website or by contacting our customer service.

2. Payment

   - A deposit of 50% of the total booking amount is required at the time of reservation. The remaining balance must be paid at least 14 days prior to the check-in date. Accepted payment methods include major credit cards, bank transfers, and mobile money.

3. Cancellation Policy

   - Guests may cancel their booking up to 14 days before the check-in date for a full refund of the deposit. Cancellations made less than 14 days before arrival will incur a cancellation fee of 50% of the total booking amount. No refunds will be issued for cancellations made within 48 hours of check-in.

4. Check-In and Check-Out

   - Check-in time is from 3:00 PM, and check-out time is by 11:00 AM. Early check-in or late check-out may be accommodated upon request and is subject to availability.

5. Changes to Reservations

   - Changes to reservations can be made without additional fees if requested more than 14 days before the check-in date. Changes requested less than 14 days in advance may be subject to availability and possible fees.

6. Guest Conduct

   - Guests are expected to behave respectfully and adhere to the house rules. Any inappropriate behavior may result in immediate eviction without refund.

7. Liability

   - Nyaliluxuryapartments.co.ke is not liable for any loss or damage to guests' personal property. Guests are encouraged to secure their belongings during their stay.

8. Contact Information

   - For any inquiries or assistance regarding bookings, please contact our customer service team via email at info@nyaliluxuryapartments.co.ke or call us at +254 717 046871.

Thank you for choosing Nyaliluxuryapartments.co.ke for your stay. We look forward to welcoming you!

Update on 18/04/2025.